Send an email to service center they will not respond. Call center, after waiting some 10+minutes, will tell you to go the branch. You go to the branch and they tell you to call the call center. You use their phone in the branch and the Audio is terrible. Not adequate service with no authorized personnel to solve issues in the branch. This is my experience. Even all their 3 ATMs are not working in MoE. Reducing the branches may not have been the best idea.

Just go during late hours between 8-10pm. I was served by two people and it was super quick. Within 10 min, I was out of bank.

FAB mall of the Emirates is the best branch and very loyal staff to customers. Thank you.

One of the worst bank in UAE specially seikh zayad road branch very rudely talking

It is a very bad experience I ever had in my life, it is a bad day for me when I decided to ope account in this bank in Jan 2020 ,they lost all my papers and documents which I gave them to open the account for me , I,m living in Oman and it was a visit to me to Dubai mall of Emirates on that time ,and after a regular follow up with them in June 2020 they told me that they lost my documents !They advise me to open it on line and that was amn otther bad experience when they wrote my spelling wrongly and I can,t use the account ! Itried all the ways to solve it but I could not solve it untill now unless I present my self to them personaly !I,m just wondering is there any one from the bank reading these comments ???!!! I doubt it !!! see the number of bad comments people writing every day !

Horrible Experience.Waiting so long to make a payment on the Embassy. Theres no staff and those who are here they left for smoke break while there are over 20 people waiting to be attended.So how to name it???

Just arrived now in the bank and is closed. Its really frustrating. The bank seems closed or under renovation. Dont waist your time to come here in the mall. Also the ATM machines are not accessible. The bank should advise the clients regarding the situation of all the branches. Another bad service....by the FAB 😔

Very bad experience from customer service in Deira city enter branch

I am waiting more than 1 hour to see a teller. I have business account for 10 years this bsbk and a bad customer service make me change my bank and move my merchin mashin to another bank. I want to my nearest branch motor city no teller came to mall of emirats they said no one until 2pm. From 2 I wait now still 10 people in front only one teller.We should not be treat it like this. I alone have 3 account with u. More respect for customer and sister service

Worst bank ever. Waited 1 hour for a letter. Then had to wait another 30 minutes for the Manager who went out. Another bank in the same mall did the same letter in 5 minutes.Want to give them No Stars.

Canceling all services from this bank. worst service - Cant get hold of customer service rep on phone. No reply to emails. Cant be bothered to visit the bank! there are banks who understand their customers needs

Worse bank and services.Worth/Will cancel my credit cards ,account/bank and pay it services.Long wait time 45min and same with telebanking. From 8 months they blocked my credit card and no response yet.

Worst bank and customer service. No response on email at all despite several follow ups. If you go to branch, they keep you standing for 1 hour and then say we cant see your credit card details here. What sort of bank is this? The Customer Care phone number is special one and keeps you holding for 30 minutes. Dont open any bank account with this. Avoid taking any products from this bank.

Best service ever

Worst customer service experience of my entire life. And there are getting feedback because they know its minus may be (-99999999). I would say no one should open an account or no one should get credit card on FAB bank.

Every time! 1 counter is open and the teller is missing. Worst branch ever

Dear Google,Can you please add a ranking of zero because I need to review this branch. Please consider it a special case and I promise that I will never use the zero again, Im 100% sure that I will never find a place worse than this branch.Not only they dont care about the previous bad reviews but they continue to do the same practice that caused this low grade.FAB: you should be ashamed of your staff who work in this branch.

Worst customer service experience waiting for ages to pick the phones and still not answering. If i have (-) i would give -999999. Dont ever open an account for this.

The customer service is so pathetic, poor and horrible. I wonder if the employees are even working or not. Since 22-April-2020 Im trying o reach out to the customer service and Im kept waiting for 40 minutes. I called on +971 2 681 1511 and 600 52 5500 but there is literally no response. I also sent two emails but all Im sent is an automated message. I want someone from the bank reaching out to me.

When ever you go to the branch no matter what the issue is... They have a standard reply Call the customer care or try on app.What are you guys doing there if we are suppose to call the customer care support?

Most pathetic customer service. Been trying to solve a transfer issue since 1 week. Every issue takes 2-3 weeks to resolve No response from the bank. They should close down and let people, who know how to run a bank manage it. WORST BANK IN THE WORLD

Worst Customer service I have ever seen from this bank, I have raised a complain 3 Nov and still they are not able to resolve nor even a call back, every time I called them they said some one will get back to you soon but due to their UNPROFESSIONAL customer service no one get back to me until now after many followupson email which they are always providing no one is there to respond, every time you will get a response that some one from the Bank tried to call with no Luck but I never received any single miscall from your Bank

Dont forget to keep your original Emarites ID and alternate Documents such as passport

I would like to rate 0.I visited the branch to open an account with the bank and after waiting in the queue for 40 minutes realized I would better open it with the one interested in new business more than FAB.Whats the point of investing in Marketing and Advertising if your operations are not in line with them?

Poor , very Poor , if u value ur time never visit this branch.

After 10 years of being a Customer I have finally cancelled all my accounts with them. They have lost a good customer and didn’t even asked my why I was leaving. One of my happiest days this year so far 😊😊what a relief!

Worst customer service.I have waited for more than 45 minutes after taking the token.. very slow .. very pathetic.. No proper customer support.. every time I was asked to visit the branch..I have visited Mall of Emirates hoping that the support would be good & quick.. but its still of no use..

I wish i can give 0, if you want to ruin your evening just come here for a transaction.Only 1 or 2 counters are usually operating, they take a customer and when they finish they just move out/ around.While you are waiting you find people coming out of the queue starting to explain their issue then they sit and delay you more and more and more.I like the bank and the high security level they provide for your account but i feel horrible when i need to do a transaction in the weekdays evening.

I own a chain of restaurants and I am not getting any response who is my account manager. We are expanding our restaurants to ABuDhabi but this Bank is not bothered to help us inform who is our AM. Kindly improve your customer service.

FAB is anybody watching these posts or have you spent your entire budget on outbound agents who call customer 3 times a day to try and sell products your customers do not want? The best time to sell to your customers is right after you solve a customer enquiry or resolve a complaint which ironically would give you a better success rate in a branch. It baffles me how a prominent branch has not changed its ability to staff adequately in as many years as you have been operating. I have visited this branch many times and taken a ticket only to leave after waiting for extensive periods without anyone having assisted me. If the budget is not there to staff adequately in branch empower your contact center agents to take these enquiries over the phone or chat. Please be one of the banks that listens to your customers. You have a good reputation so just need to build a matching customer experience and you will be formidable.

This brach is So bad, low Quality, even when i talked to the Costumer Servies they said we are not ready just wait 2 mins and now its 22 mins

Expect the slowest service in your life! You can wait for more than an hour there. Terrible!!

Staff are extremely rude and unprofessional. They treat their own clients rudely and act like people’s finances are a joke. Literally felt like I was dealing with a kid in high school multiple times. FAB needs to invest in training customer service at this branch. It’s appalling.

Worst experience in a bank! These guys let me wait for an hour in the queue just to get my paper. When it was my turn they said the manager forgot to sign the papers. Forgot to sign the paper!!! Its a second task! I wish theres a zero option for rating.

Worst bank in the UAE BY FAR. STAY AWAY!

Worst bank ever. I regret to open my account there. Do not advise you to cooperate with them if you want to avoid inconveniences.For almost three years only problems and no solution. This bank should either educate employees or replace them with machines.They are telling you that you should ask SECURITY officer how to fill the forms! Security! Maybe cleaner can be the branch manager then!System is awful, support is helpless, customer needs to resolve bank problems himself. It is time to close an account and shift to competitors who offer better customer approach.

UNPROFESSIONAL BRANCH manager !!!! He kept my request on the table and never submitted it. When I complained he purposely slowed down all process as he was the one who had access to my case.

The worst experience ever, extremely slow. This is the busiest branch and only 1 or maximum 2 counters serve clients. You have to wait for 1-2 hours for your turn and as soon as you leave branch your case will be forgotten. Nobody will call or write you back even if they promised. Also, they never answer phone calls and even emails. I would not recommend this bank and this branch to anyone.

After the merging of two banks, customer service became very bad.Reaching the teller to withdraw the money became very difficult and que is unfair. People who came after me reached the teller earlier than me. Is this really the best service that was promised to the bank customers?

I had to wait for two hours at a high traffic branch such as Mall of The Emirates and I understand that I might wait at such a branch, but what I dont understand is having 5 desks, 4 employees and only two are servicing to the whole crowd! Unacceptable and this is not the first time and not the only branch and unexpected by such a brand name and such a bank. Moreover, the code system is unclear, we just see the numbers that are coming up but we dont know where we stand, how much time do we need to wait and nothing. The code system is almost useless.

THR WORST CUSTOMER SERVICE EVER. WAIT 2 HOURS TO EVEN BE CALLED OUT AND GET NOTHING DONE.. THE STAFF IS JUST USELESS.

Extremely slow and only one counter in operation. You will be very lucky if your turn comes within 2-3 hours after taking the token number.

Worst experience . Not organized branch . Each operation more than 45 mins

Tellers are extremely inefficient and slow while dealing with customers. There’s a separate section for customer complaints and in-spite of having that, the 3 teller counters are extremely slow in dealing with customers having regular transactions. Either increase the number of tellar counters or try to implement ways to increase efficiency of the existing employees.Highly disappointed with their service. Switching to another bank and closing this one right away. Will ensure to not recommend this bank to anyone.

Super-long waiting, mostly only one counter operating. Extremely misorganized.

Need customer service? Its not possible. You try speaking to the people at the bank, they ask you to call them (a special 600-number where you get charged when you call) When you call the number? you are on hold for more than 30 minutes before you get a hold of someone, who doesnt even know how to do their job. You pay peanuts, you get monkeys!

Customer Care staff problem not giving proper response on quiry

Below 0 stars , Worst customer service in the world they say estimated time to answer 20 min & never answer , i waited for 56 min , just unbelievable

They dont desrve any star.... worst experience.... come here only if u have plenty of time to loose... couldnt serve a single customer in past 55 mins.... very bad customer service

The worst customer service experience, very long waiting period, non trained careless staff ,this Egyptian person called Ibrahim Amin is completely unprofessional in dealing with clients , the way he talks and deals with people is a total failureI regret having to deal with this bank , will settle my loan and run away,FAb is one of the worst things I had to deal with in UAE especially this branch

Wish I could rate 0. Go there if you want to waste couple of hours standing to get simplest of jobs done.... heavily understaffed at any time of the day. Some delegates will sit there behind closed counters and dig their mobile phones.

Worst banking experience in ever uae. took a number and waited for more than 1 hr and number not appears. people who works there dont have any customer service knowledge or experience. useless bank.

Worst customer service ever. This happens everyday and no one takes notice. Average waiting time is 2 to 3 hours even to get a statement.better if they close thid branch and even the bank itself.

Wish I could put 0 stars.If u have any reason to come to this bank make sure u prepare to wait for at list two hours.

The queues are ridiculous and the level of customer service is low. Only one or two tellers serving at a time. At some point they all left and there were none. 1 hours and 45 min wait to cash a cheque!

I have been 8 years customer with NBAD One account , I was fine with service but last it becomes very bad service ., I have complain case since October 2017. and customer service each time do miss call to record that he called the customer and after that received sms that my case it solved but it is not ,,, then I called them again. And they check and they confirmed that still no one take action ,, and raise another complain case ,,,, I stopped accounting how many cases I raised for the same subject ,,, 4 or 5,,,, it is shame on Last Abu Dhabi Bank

I went there just to Encash one cheque and they took more than 30 minutes to do that.......i mean i will never find a worse branch than this shame on you.

Canceling my account and moving to Emirates NBD! Truly fed up!Terrible service, they could not print my bank statement and ever since the merger an already terrible bank has managed to become even worse

Literally the worst banking experience I have ever had. Terrible staff , long lines , rude customer service, inaccurate accounting and general confusion . Avoid this bank and branch at all costs.

It is the worst branch of any bank from all around the world. At any given time, you will be waiting for hours before your number is called. Mostly because there is only 1 customer service representative at any given point in time at this bank. It is a horrible experience. The seats arent enough. The screen is on the opposite side of the seating arrangement and much more

Very fast for geting products but customer service is terrible - i had to call 12 times and visit 5 times to get my liability letter Which after 1 and half month they gave me an expired letter and asked me to sign it while during this period i visited the branch 3 times and every time they were saying its not ready!- now i have requested for refund cheq of my credit card ( called 4 times and visited 3 times ) which again after 2 month still it is not ready... totally disappointing...

I couldn’t hep it but to agree with all reviewers that this particular branch offers the WORST customer service ever.. very inefficient and slow , very lousy despite they super charge in their banking fees and charges... recommendation .. AVOID at all costs and head ADCB way

Pls dont dont dont go to this branch if you have an urgent work to be completed.

This bank is SLOOOOOOOOW.... SLOW SLOW SLOW. dont know how my wife ended up with this bank. I think its a bank.... But seems like its just a massive waiting room in MOE. So for my recommendation if you need a time out at MOE get yourself a ticket and grab a seat for an hour or two to rest your little feet. But I for sure will make sure we take our savings else where.... Hopefully a proper bank.Now the staff ? Lol what staff ? The skills, service and profession? MacDonalds staff are pure alpha kings compared to these cute sloths...

Worst experience ever, and not just once, but TWICE!!Actually standing right Outside the bank and writing this because I’ve been waiting for a looong time now! There are three lanes and all the time, 2 of them are always closed. The average waiting time is “two hours”, so please be very aware. I am spoiling the rest of my weekend here, and have cancelled plans for a smooth Saturday evening, because I’ve been waiting if the past 1 and 1/2 hours.. and counting!Security is clueless about the system, their tv monitor is out of order, the little place stinks of stale air and for some reason, during both my visits, their air conditioning has either been out of order or probably shut off, and I don’t know why!Service is the slowest in such a fast paced city and that spoils all your plans for the rest of the day. It’s horrifying to even think of coming here during the weekdays because goodness knows how much they will make you wait! So be prepared to spoil your weekends, everyone!As a newbie in Dubai, was thinking of opening a bank A/C with Fab1, but certainly, it’s not such a “fab” idea after all. Choosing Emirates NBD for sure. So thank you to Fab1 for teaching me what to do about this. Worst experience ever!Would recommend never ever ever to open an account with this bank. Have told all my friends, colleagues and relatives about this. Please switch to Emirates NBD. Have opened an account in three days with them, and already have my credentials delivered!

In country you can get in from the airport without using passport only on ID , you need to spend more than 3 hours in the bank waiting to encash cheque ! This is same time I need to fly from Dubai to India or jordan !Now I can understand why such Bank have bad reputation , guys better to close this bank obviously you guys work on out date system .

Non professional sales men.. seeking people as targets very annoying and insistent

Worst bank. No one cares. Long queue

I had gd experience at FAB -MOE branchits quick & professional.

Very Bad this bank customer services, rate 0

Queue for at least 45 minutes 90% of the time. Empty desks and full queues are standard. While you wait a billboard model smiles at you with the slogan understanding your needs mocking you. BASTA!

Unprofessionalism branch very poor facilities , you wait for hours to be answered for a very simple questions.

There should a minus ranking, not even zero.Worst bank to deal with. Trust me, dont open an account there. RUN AWAY!!

If you cant provide enough staff and manage this high demanding location you should not offer your services here. Only one staff at teller and one staff for retail sales. Long waiting time and place smells really bad l.

Horrible Bank, No proper customer service. Waiting time more than 1 hour. Inexperienced staff

No organizing queue .. too much waiting time !! Less staff are working !!You should keep in mind more than 2 hour waiting ! For any simple service

Simple request takes hours. No one cares.

Worst branch ever !!!! Customer service section is sooooooo SLOOOOOWWWWW !!! I have been waiting for the past hour !! And the staff are chit chatting and laughing together instead of taking client even though they can see 15 people waiting in front of their faces !! And the rest of the staff is either playing on their phones or taking at least 20 to 30 mins per client !! Definitely closing my account in this bank and going to the one in front of them !!

Long waiting hours staff just make you wait. You dont feel like you are in a bank. Its more like everyone takes there time to finish the work tried even calling there customer service number I was in hold for 11 mins. Dont take ur business there not worth wasting ur time at all

Waited 1.5 hour for just to speak to customer service team. Service was pathetic. Very bad experience

2 numbers in front of me took exactly 1 hour waiting.Still waiting. 2 retail counters open and customers jumping from one counter to another. I’ve noticed at least 2 person got serviced without queue number change.Very unprofessional and rude personnel.

Only one counter open so average waiting time at 5pm was an hour per customer.

Dont visit for services please do online waited for 1 hour for simple transaction.

Actually there should be google rates in the negative for this place!! It’s guaranteed you’ll leave feeling worse than when you got in. I can’t even fathom why anyone would want to give their money to such a bank! In the dictionary, FAB bank should be another definition of inefficiency!!

Worse banking experienceVery unprofessional, untrained customer service. Not recommended at all

After waiting with a token for 1.5 hrs I was told that I couldnt be serviced as Bank Manager was not available. I asked for name of bank rep and where can I complain, the rep just walked away and said cant give his name and call customer care if you want to complain. Very unprofessional.

First time here for customer service, so here we go:Customer service guy, I guess, is sleeping. I got the ticket, waited a few minutes, then went to Carrefour, did all the grocery shopping, and whoa, still waiting in the queue.

For a small request, I had to wait an hour just to submit my salary certificate. I dont need any loan but just submit. Terrible services

Rude and compleatly inprofessional staff. queue for an hour. horrable banking expariense

This bank is shame on UAE , you don’t feel the you are dealing with bank , worst customer service and worst services, the employees in the branch are disconnected from the bank itself, the call center can’t help at all , you create official complaint and no one bother to solve it , no system at all to track the requests, no SLA’s , the only way to deal with this bank is to jump on the head of the branch manager and fight with him to solve your issue, i am trying to get rid of this bank , i am wondering why they are asking why the clients are escaping from this bank , no comparison at all with Emirates NBD, who has proper system to manage the customers

Forget the long waiting but after 35 minutes waiting I came to the lady and asked for change of 200 to 2 fifties and with an attitude she said we don’t give changeI told her I am a customer of the bank and if got the 100 from your ATM machine at the doorShe with a stronger attitude replied: I told you we don’t change here and turned her back to meWorst customer service and attitude I have ever seen in a bank in the last 30 years

After merge NBAD to FAB very worse customer care service by FAB, waiting time 3-4 hours minimum then response zero, specially in mall of Emirates branch, I think soon NBAD will be separate.

Extremely slow Customer Service. 10 customers waiting for 2 counters...

Pathetic excuse for a bank. Every time I come here I have a bad experience. Now I find its closed Fridays..... are you even aware you have customers or are we just a big inconvenience for you????

No star as staff available but taking too much time for single customer also takes breaks frequently

Worst bank ever! Stay away from FAB!!

I had experiance with all NBAD branches, they have many counters but most of are closed and even sometimes the staff are at the counters but they do not receive customers. Is a shame on NBAD reputation

Maryam worst customer service ever, my uncle spoke little English and couldnt understand what she was asking for so he called me and asked if she could mention to me so I could translate, she refused to take the phone, then when he put on speaker, she pushed the phone away in the most disrespectful fashion. This is not a customer service institution, customers owe them service not the reverse, avoid at all costs

One excelent place for shoping with Good prices.

One hour waiting. I had to leave the queue and the employes are doing nothing at their desk. Avoid that bank at all cost!